I have brought you up to speed on the PLM tool and the ERP tool...little fairy dust and this will all work right away. WRONG! The next thing that we had to do is sign a contract with both UGS and Oracle to lend some of their finest to come over and help us align the tools together. They started in the concept phase of our new product and worked their way through design, testing and through to production.
They then talked to the president, VPs and directors to find out more how things work together and the tools that they use to get their job done. The next question that they asked to everyone was, "What would you like to see different?" If a lean six sigma project has been completed on a process then they would disregard that process and concentrate on something else that would help the PLM system.
After all was said and done, the consultants presented a functional spec that consisted of the entire process from beginning to end. They would then have to verify that with a series of interviews with the different businesses and departments to make sure that what they have documented actually happens.
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